Internal Sales Administrator - Birmingham

Ref: 329 Date Posted: Wednesday 21 Sep 2022
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Hatchling Recruitment Services are recruiting for Internal Sales Administrator with a strong customer service ethos to join their clients Original Equipment Sales Team.

Our clients is a market leader for innovative thermal management systems, supplying product globally to a range of markets; you will be required to offer 1st class customer service to national & international customers in both the corporate and small operator fields from the UK Tyseley office.

Salary - £25,000 - £26,000

Key areas of responsibility

  • Answer calls in a professional manner.
  • Communicating with the correct departments to answer customer issues and queries.
  • Create and update customer orders and delivery requests in accordance with their SLA’s and/or T&C’s
  • Enter or change customer scheduled requirements.
  • Work with external sales to create sales growth by administration support
  • Generate quotes and send them to customers.
  • Meet Key Performances Indices (KPI’s)
  • Work closely with production, planning and logistics teams to make sure we achieve on time delivery
  • All other duties as requested by the Customer Service Manager

Key Skills

  • I.T. Literate with Excellent Microsoft Excel skills.
  • Professional telephone manner.
  • Able to learn and retain various different processes for National and International customers.
  • An understanding of SLA’s.
  • Able to work calmly, efficiently and methodically under pressure
  • Quick learner in order to acquire the necessary product knowledge and understanding of the company manufacturing system.
  • A strong team player who recognises the importance of good customer service and is able to communicate effectively both by telephone, Video conferencing and email communication.
  • Previous use of Video conferencing, Zoom, Microsoft Teams, Skype etc.